DELIVERY

Purchased items will be shipped within 4 business days of the order, although most will be shipped within 1 to 3. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 2 weeks, please notify info@theundg.net. You will receive an email from info@theundg.net when your order has been confirmed. Tracking information will be sent to your email when the order has been shipped.


Returns & Exchanges

No returns so please order carefully to be sure you get products that are right for you. If there is a product defect or a problem with your order, please email us for the quickest response.

7 Day Exchange Policy unless item has sold out. To be eligible for an exchange, you must first alert us , then return the item to us. Upon receipt of the d item we will ship out the exchange.


Duties And Taxes

our order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee.We cannot control and is are responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.